Once packages leave our facility, we are no longer responsible for those packages. Lost, stolen, or damaged packages will not be our responsibility. Once your shipment is in possession of the United States Postal Service it is their responsibility to deliver your package in a timely manner. Once USPS confirms a delivery was made we are no longer responsible for refunds or replacements. If the post office confirms that the package was received, we cannot be held responsible for the package. If you have a concern over this occurring, USPS offers insurance for purchases.
Insurance can be added to a package by special request and an additional fee which will be charged at that point. You must let us know if you want your package insured before placing your order! To insure your package email email@example.com with your request. All goods are inspected, carefully packaged and in good condition when shipped. If your item(s) arrive damaged you should make a claim directly with USPS at www.usps.com. We pack our orders securely and carefully and pride ourselves in our customer service.
We will not be responsible for wrong addresses provided to our system. Even a missing apartment/unit number can cause your package to be returned as "undelivered". Please verify that your shipping address is correct when you receive your order confirmation email and contact us right away if you notice a discrepancy. Otherwise, you may not receive your order and it may return back to us. We will be happy to reship the order once the prior order is received and when the buyer pays for cost of reshipping. This is regardless of method of shipping chosen.
For Wholesale purchases with Mah-Jing Wong we must have the following information on from your boutique emailed to firstname.lastname@example.org:
1. Boutique Name
2. Name & Contact number for Buyer
3. Links to all the boutique's Website & Social Networking pages
4.EIN or Tax ID # (If available)
5.Include your FULL order in this email IMPORTANT: If approved, You will receive an invoice within 24HR this MUST be paid upon to receipt or your order/application will be CANCELED. Please DO NOT submit your information if you are NOT ready to order - this will exclude you from future orders if you do not follow these instructions. If you are not ready to make a payment within 24 hours DO NOT email you order; wait until you are ready.
Once we have this information on file, the information will reviewed.