Shipping policy

At Mah-Jing Wong, we take pride in preparing each order with care and attention to detail. Because many of our garments are made upon order, processing and shipping times may vary depending on order volume, seasonal demand, and the date and time your purchase is placed.

Please review our shipping policy carefully before completing your purchase.

1. ORDER PROCESSING

All orders are processed Monday through Friday, excluding recognized holidays.

  • Standard order processing takes approximately 5–10 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Orders placed after 12:00 PM Eastern Time will begin processing on the following business day.

  • Processing times do not include shipping and transit time.

Holiday Seasons & Promotional Sales

During holiday seasons, special promotions, and end-of-season sales, processing times may be extended to approximately 10–14 business days due to increased order volume.

We encourage customers to plan accordingly when placing orders during these periods.

2. DOMESTIC SHIPPING (USA)

Once your order has completed processing, it will be prepared for shipment using UPS Ground or another available shipping carrier.

Estimated domestic delivery time is 1–5 business days after carrier pickup, depending on the destination and shipping service selected.

Please note that shipping and delivery estimates begin after processing is complete and the carrier has accepted your package. Delivery times are estimates and are not guaranteed.

3. INTERNATIONAL SHIPPING

International orders may take approximately 3–4 weeks for delivery after shipment, depending on the destination country, carrier operations, and customs processing.

Customers who require faster delivery may contact Customer Service to request express shipping.

Express shipping must be requested in advance, is subject to availability, and may require additional shipping fees. Customers must receive confirmation of express shipping arrangements before their order is processed.

International customers are responsible for all applicable import taxes, customs duties, and additional fees imposed by their destination country. These charges are not included in the purchase price or standard shipping fees.

Mah-Jing Wong is not responsible for delays caused by customs inspections, import regulations, or international carrier operations.

4. EXPRESS PROCESSING & SHIPPING

Express processing is available by request only and is subject to approval.

Please contact Customer Service before placing your order to inquire about express processing or expedited shipping options and associated costs.

Please understand that express processing and express shipping are two separate services. Expedited shipping does not automatically mean your order will receive expedited processing.

5. TRACKING & SHIPMENT CONFIRMATION

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

Customers are responsible for monitoring their shipment using the tracking information provided.

Please allow the shipping carrier time to update tracking information after package acceptance. Tracking updates may not appear immediately.

Mah-Jing Wong uses various shipping carriers to facilitate domestic and international deliveries.

6. SHIPPING RESPONSIBILITY, LOST & STOLEN PACKAGES

Mah-Jing Wong takes care to properly package and prepare orders before releasing them to the shipping carrier.

Once a package has been accepted by the shipping carrier and its acceptance has been documented through an official carrier scan or receipt, the carrier assumes responsibility for the package's transportation, handling, and delivery.

From that point forward, Mah-Jing Wong does not control the package's movement, delivery schedule, or handling by the carrier.

Lost, Delayed & Stolen Packages

Mah-Jing Wong is not responsible for carrier-related delays or packages that are lost, stolen, or misplaced after confirmed delivery to the shipping address provided by the customer.

If tracking indicates that a package has been delivered but cannot be located, customers must contact the shipping carrier directly to report the issue and initiate an investigation or claim.

If a shipment is delayed or appears lost while in transit, customers should contact the shipping carrier for assistance. Mah-Jing Wong will provide available shipment documentation when reasonably necessary.

Any replacement, refund, or other resolution will be handled in accordance with applicable law and the circumstances of the shipment.

We strongly encourage customers to provide a secure delivery address and make arrangements to receive their packages promptly.

Please Note: Mah-Jing Wong cannot guarantee delivery once a package has been accepted by the shipping carrier and is outside our physical possession and control.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address when you receive your order confirmation email. This includes:

  • Street address

  • Apartment or unit number

  • City and state

  • ZIP or postal code

  • Correct contact information

Mah-Jing Wong is not responsible for delivery issues resulting from incorrect or incomplete addresses supplied by the customer.

Missing apartment or unit numbers may result in packages being returned as undeliverable.

If your package is returned to our facility due to an incorrect or incomplete address, we will be happy to arrange reshipment once the original package has been received.

The customer will be responsible for all additional shipping costs associated with reshipment, regardless of the original shipping method selected.

Please contact Customer Service immediately if you notice an error in your shipping information after placing your order. Address changes cannot be guaranteed once an order has entered processing or shipment.

8. SOCIAL MEDIA FEATURED LOOKS & PURCHASE INQUIRIES

If you see a garment or look featured on Mah-Jing Wong's social media platforms that is not currently available on our website, please contact Customer Service through our Contact page.

Please include:

  • An image or screenshot of the desired look.

  • Your requested size.

  • Any additional questions regarding the garment.

Our team will review your inquiry and provide information regarding availability and purchasing options.

9. CUSTOMER RESPONSIBILITY

By placing an order with Mah-Jing Wong, customers acknowledge that they have reviewed and understand the shipping and processing timelines outlined in this policy.

Customers are responsible for providing accurate shipping information, monitoring tracking updates, and arranging for the secure receipt of their packages.

All delivery timelines are estimates and may be affected by circumstances outside the company's control.

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable consumer protection laws.

THANK YOU FOR SHOPPING WITH MAH-JING WONG

We appreciate your patience, understanding, and continued support. Every order is handled with care, and we thank you for allowing us the time needed to prepare your purchase.